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Service Blueprinting: A Practical Technique for Service

Service Blueprinting: A Practical Technique for Service
2 Service Blueprinting: A Practical Technique for Service Innovation Mary Jo Bitner, Amy L. Ostrom, Felicia N. Morgan Services represent approximately 80 percent of

http://people.ischool.berkeley.edu/~glushko/IS243Readings/ServiceBlueprinting.pdf

Filesize: 5038.1 KB | Ebook format : .PDF


Product-Service Information Systems – Übung 3
Univ.-Prof. Dr.-Ing. Wolfgang Maass ! 02.12.11 Slide 5 Exemplary Blueprint: Overnight Hotel Service Blueprinting: A Practical Technique for Service InnovationStay Service

http://iss.uni-saarland.de/workspace/documents/prosis_uebung_3_service_blueprinting.pdf

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services.byu.edu
Service Blueprinting: A Practical Technique for Service Innovation 92 UNIVERSITY OF CALIFORNIA,BERKELEY VOL.50,NO.3 SPRING 2008 CMR.BERKELEY.EDU.

http://services.byu.edu/docs/slides/Sampson_new-PCN-tool-vBlueprint_PSI-Feb2011a.pdf

Filesize: 5058.1 KB | Ebook format : .PDF


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