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19Oct/110

Utilizing Home Agents to Improve Customer Satisfaction

West at Home - Home Agent Solutions
By utilizing an integrated, skills and performance that help increase revenue, lower costs and improve customer satisfaction. West's unique ability to blend home agents with

http://www.west.com/pdfs/TF_west_at_home.pdf

Filesize: 5035 KB | Ebook format : .PDF


West at Home - Home-based Agent Contact Solutions
... level of care tot heir customers, improve average reduction in cost per call utilizing home-based agents call resolution and increase customer satisfaction.

http://www.westathome.com/pdfs/BR_WAH_west_at_home.pdf

Filesize: 5050 KB | Ebook format : .PDF


A West at Home White Paper
... outweigh the negative effects on customer satisfaction. Offshore Backlash In an effort to improve customer have steered clear of solutions utilizing home-based agents

http://www.westathome.com/pdfs/WP_WAH_home_based_customer_care.pdf

Filesize: 5064 KB | Ebook format : .PDF


Genworth Financial realizes substantial cost *savings
... for utilizing home agents, enhance the customer experience; to be able to add call center agents quickly when needed; to continually improve employee satisfaction is

http://www.avaya.com/usa/resource/assets/casestudies/genworthgcc3987.pdf

Filesize: 5078 KB | Ebook format : .PDF


West Case Study - ShopNBC
By utilizing both West at Home and their call center agents, West has even greater ability to answer help increase revenue, lower costs and improve customer satisfaction.

http://www.west.com/pdfs/CS_HA_shopnbc.pdf

Filesize: 5093 KB | Ebook format : .PDF


Contact Center Services
... quality*standards, * customer *satisfaction operations *at*the*customer's*site, *or*at*home*agent* operating*costs*and*improve* performance *by*utilizing*agents*with

http://www.abilityone.org/documents/brochures/AbilityOne_Contact%2520Center_Services.pdf

Filesize: 5108 KB | Ebook format : .PDF


Contact Center Optimization in a Challenging Economy
... In order to improve customer retention, reduce costs, and raise customer satisfaction centers and at-home agents to focus on customer experience issues. UTILIZING

http://www.vpi-corp.com/Resources/Whitepapers/VPI_Datamonitor_-_Contact_Center_Optimization_in_a_Challenging_Economy.pdf

Filesize: 5122 KB | Ebook format : .PDF


SUBJECT: Service Improvement Opportunities
DATE: June 9, 2008 TO: Agents and Haulers of thereby giving us an opportunity to improve the service that they receive and, as a consequence, our Customer Satisfaction

http://www.nationalforwarding.com/file.asp%3fF=Service%2bImprovement%2bOpportunities%252Epdf%26N=Service%2bImprovement%2bOpportunities%252Epdf%26C=articles

Filesize: 5137 KB | Ebook format : .PDF


Work Smarter, Not Harder
... are more apt to make payments or be at home in optimization are more likely to improve customer satisfaction and By utilizing Contact Center Performance Optimization

http://www.aspect.com/Documents/Papers/Aspect_ContactCenterPerfOptOutbound_Mktg-WP.pdf

Filesize: 5153 KB | Ebook format : .PDF


Call Center Industry Advisory Council ? June 2000
... planning utilizing an multi-site, home agents, etc.) 3. Identify key customer realistic customer expectations and needs to improve customer satisfaction

http://www.insights-me.com/ciac/images/CCSLCompetencies.pdf

Filesize: 5167 KB | Ebook format : .PDF


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